terms & conditions
You will find all of the small print below, but these are the salient points that you need to know before placing an order at eternadirect.com
All prices are Pounds Sterling
We operate a single price policy. The price of our garments is the same, regardless of where they are shipped, only the Delivery Charge varies. Local taxes and duty - where applicable - are your responsibility.
     
Delivery Charges
We offer free delivery to any country in the world with just one restriction. The order total must be over 75.00.

For any orders below 75.00 we will add the following postage charges:

United Kingdom & Channel Islands   -   3.50

Ireland   -   3.50

Europe (EEC Countries)   -   5.50

Rest of World   -   5.50

     

things that you

need to know

before ordering

     

Delivery Time

We ship to most EU countries and Australia in about seven working days.   We ask you to allow up to twenty-one working days to other countries, although in many cases we deliver much quicker than this. We use Royal Mail and DPD to deliver all parcels.

     

 

In most cases we deliver well within the stated delivery time

We will keep you informed - by email
Your order will be acknowledged soon after being placed and you will of course be sent an email when your order has been dispatched from eternadirect.com HQ.
           
Charging
Your credit or debit card will not be charged until we start to process your order.  The period of processing to the time of dispatch can be up to five working days.
           
Returns
Simply return garments, in the same condition that you received them, within fourteen days of receipt and we will replace them or refund the cost.      In the unlikely occurrence of a faulty garment please contact us and we will arrange to cover your return cost and we will  of course, refund in full.    This does not affect your statutory rights.
           
                 

TERMS & CONDITIONS - THE SMALL PRINT

 

 

These Terms & Conditions explain the rights that we extend to you, which are in addition to your statutory rights.   They also explain your obligations to us, which do not attempt to diminish your statutory rights.

eternadirect.com is a wholly owned subsidiary of Halpin Style Limited.   Registered in The United Kingdom, registered number: 5841990.  Registered Office: Severn House, Anson Court, Staffordshire Technology Park, Stafford, ST18 0GB.   VAT registered number 100 3644 30.

We only accept orders placed on our web site.   We are unable to accept orders by phone, fax or mail.

To place an order on this site you must be at least 18 years of age.

We are under no obligation to accept any order.

The price shown for all merchandise featured on this web site is Pounds Sterling.

We do not store credit card details nor do we share customer details with any 3rd parties.

We offer free delivery to any country in the World for all orders that are over 75.00. For orders under 75.00 we will add postage costs as follows: United Kingdom - 3.50, Ireland - 5.50, Europe (EEC Countries) - 5.50, Rest of the World - 5.50.

The price of all merchandise delivered to an address within the EEC is inclusive of VAT.  The price of all merchandise delivered to an address outside the EEC is exclusive of VAT but includes the additional costs of administration, shipping and insurance.

Merchandise delivered outside of the EEC may be subject to import duty or tax.  Any additional charges of this nature must be paid directly by you.

We will acknowledge receipt of your order immediately by email.

We confirm your order at the time of despatch.   There is no contract between us until the merchandise has been despatched.

Our aim is to deliver the merchandise to you within 7 working days to UK addresses, within 14 working days to addresses in the EEC and within 21 days the rest of the world.  This is not guaranteed and we cannot accept any claim for damages or consequential loss for any merchandise delivered outside of this timeframe.

The merchandise remains the property of  eternadirect.com until payment has been received in full.

To fulfil your order, we have to ask you to input personal data into our system.  We assure you that this data will be kept secure.   We will use your email address to keep you informed about the status of your order.   We will also use your email address to keep you informed about new product and special offers which we think will be of interest to you.   You can un-subscribe from this service at any time simply by clicking on the unsubscribe link which is a feature of every non-order related email that we send to you. All credit/debit card transactions are processed electronically through HSBC or PayPal in a secure environment.

You have the right to cancel your order and return the merchandise within seven days of delivery and receive a full refund. The cost of return however must be borne by you.   Before returning the merchandise, please email us at sales@eternadirect.com  and we will email you details of the returns procedure and the address that returns should be sent to.    For you own protection, we urge you to return the merchandise by a service that provides you with proof of delivery.

In rare event of you needing to return merchandise for any other reason, please email us at sales@eternadirect.com  and we will arrange for the merchandise to be returned at our expense.    For you own protection, we urge you to return the merchandise by a service that provides you with proof of delivery.    In the event of the complaint being upheld we will refund in full.

This website, including all photographic images is protected under copyright and may not be reproduced in whole or in part.

  copyright eternadirect.com / Halpin Internet Systems / Halpin Style Limited   2009 - 2018

 
           
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