terms & conditions
You will find all of the small print below, but these are the salient points that you need to know before placing an order at eternadirect.com
All prices are Pounds Sterling
We operate a single price policy. The price of our garments is the same, regardless of where they are shipped, only the Delivery Charge varies. Local taxes and duty - where applicable - are your responsibility.
     
Delivery Charge Delivery Time
UK

£4.95

within seven working days
Ireland £11.95

within ten working days

EEC £15.00

within fourteen working days

Rest of the World

£15.00

within twenty-one working days

In most cases we deliver well within the stated delivery time

We will keep you informed - by email
Your order will be acknowledged within seconds of it being placed and you will of course be sent an email when your order has been dispatched from eternadirect.com HQ.
     

things that you

need to know

before ordering

Charging
Your credit or debit card will not be charged until your order has been dispatched from eternadirect.com HQ.
     
Returns
If any of our products do not exceed your expectations, simply return them to us within ninety days from date of purchase and we will refund the full cost of the garments, without question.   This does not affect your statutory rights
     

 

TERMS & CONDITIONS - THE SMALL PRINT

 
 

 

These Terms & Conditions explain the rights that we extend to you, which are in addition to your statutory rights.   They also explain your obligations to us, which do not attempt to diminish your statutory rights.

eternadirect.com is a wholly owned subsidiary of Halpin Style Limited.   Registered in The United Kingdom, registered number: 5841990.  Registered Office: 9 - 10 Salter Street, Stafford, ST16 2JU.   VAT registered number 100 3644 30.

We only accept orders placed on our web site.   We are unable to accept orders by phone, fax or mail.

To place an order on this site you must be at least 18 years of age.

We are under no obligation to accept any order.

The price shown for all merchandise featured on this web site is Pounds Sterling.

A charge will be applied to all orders to addresses within the UK to cover the cost of postage & packing.  An additional charge is made to other countries.   This charge is clearly shown at checkout.

The price of all merchandise delivered to an address within the EEC is inclusive of VAT.  The price of all merchandise delivered to an address outside the EEC is exclusive of VAT but includes the additional costs of shipping.

Merchandise delivered outside of the EEC may be subject to import duty or tax.  Any additional charges of this nature must be paid directly by you.

We will acknowledge receipt of your order immediately by email.

We confirm your order at the time of despatch.   There is no contract between us until the merchandise has been despatched.

Our aim is to deliver the merchandise to you within 7 days to UK addresses and within 10 - 14 days to addresses in Europe and North America, but this is not guaranteed and we cannot accept any claim for damages or consequential loss for any merchandise delivered outside of this timeframe.   Please allow for a delay if a Bank Holiday occurs within seven days of your order being placed.

The merchandise remains the property of  eternadirect.com until payment has been received in full.

To fulfil your order, we have to ask you to input personal data into our system.  We assure you that this data will be kept secure.   We will use your email address to keep you informed about the status of your order.   We will also use your email address to keep you informed about new product and special offers which we think will be of interest to you.   You can un-subscribe from this service at any time simply by clicking on the unsubscribe link which is a feature of every non-order related email that we send to you. All credit/debit card transactions are processed electronically through HSBC or Google in a secure environment.

You have the right to cancel your order and return the merchandise within seven days of delivery and receive a full refund. The cost of return however must be borne by you.   Before returning the merchandise, please email us at sales@eternadirect.com and we will email you details of the returns procedure and the address that returns should be sent to.    For you own protection, we urge you to return the merchandise by a service that provides you with proof of delivery.

Should you wish to return merchandise under the terms of our unconditional Guarantee, you must do so within ninety days of delivery to receive a full refund. The cost of return however must be borne by you.   Before returning the merchandise, please email us at sales@eternadirect.com  and we will send you details of the returns procedure and the address that returns should be sent to.    For you own protection, we urge you to return the merchandise by a service that provides you with proof of delivery.

In rare event of you needing to return merchandise for any other reason, please email us at sales@eternadirect.com  and we will arrange for the merchandise to be returned at our expense.    For you own protection, we urge you to return the merchandise by a service that provides you with proof of delivery.    In the event of the complaint being upheld we will refund in full.

This website, including all photographic images is protected under copyright and may not be reproduced in whole or in part.

 © copyright eternadirect.com / Halpin Internet Systems / Halpin Style Limited   2009 -2010 - 2011

 

 
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