faqs

 
         

Which countries will you ship to?

We will ship anywhere in the World.      We have served over fifty-five countries around the World, from Australia to Vietnam and from The Russian Federation to the USA.

       

Is the postage & packing charge per garment or per order?

It is per order.   Most of our orders are for multiple garments, so this represents very good value for money.     For details of our postage & packing charges and delivery times see our terms & conditions.

       

How secure is your credit / debit card procedure?

There is none more secure.   You can choose to pay via HSBC, one of the World's leading and most trusted banks or via PayPal.   Whichever method you choose, no one at eternadirect.com will see your credit card number or cvc security number.

       
Will my garments all arrive in one parcel?
In most cases, yes, but with larger orders we sometimes ship in multiple parcels.   This is to ensure a more speedy delivery.
       
What happens if I don't like any of the garments or they don't fit?
We operate a ninety day - no quibble - returns policy.   Simply return the shirt and we will refund the cost.  In the unlikely occurrence of a faulty shirt, please contact us and we will arrange to cover your return cost and we will  of course, refund in full. This does not affect your statutory rights.

Questions that we are most frequently asked

     
               

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